Complaints Policy

We are committed to providing excellent service for our customers, and in the event you have a complaint we aim to resolve it as quickly as possible.

In the unlikely event that you wish to make a complaint, please put this in writing and e-mail to mark@clearwaterfinance.co.nz

Alternatively, you can post it to the following address:

Clearwater Finance
115 Carlyle Street, Napier
Telephone: 06 835 5959

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Dispute Resolution
Telephone: 0508 337 337
Level 4, 142 Lambton Quay, Wellington 6011, New Zealand
PO Box 2272, Wellington 6140, New Zealand
www.fdrs.org.nz